Appointments


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APPOINTMENTS

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Other Ways to Book Your Appointment

  1. By Telephone:
    Call 01902 842488 during our opening hours.
  2. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

Primary Care Extended Access

A network of GP Practices has been set up across Stafford, Rugeley and the Seisdon area of Staffordshire offering extended opening hours for pre-bookable and same day routine appointments with a healthcare professional (e.g. Advanced Nurse Practitioner, Clinical Pharmacist, GP).

Find out more in our Primary Care Extended Access leaflet.

General Information

An appointment is required to see the doctor or nurse.

Appointments can be booked up to 4 weeks in advance. We will always endeavour to let you book an appointment with the doctor of your choice at a time that suits you best. This is obviously not always possible especially at times of high demand (usually around the holiday periods) and when doctors are on holiday.

We are constantly reviewing the appointment system to offer a range of availability.

Appointments with the Practice Nurses

Our Practice Nurses are available by appointment for injections, diagnostic tests, smears, new patient checks, routine blood tests and blood pressure checks. We also run clinics specifically for diabetes, asthma, well baby, ante-natal, Coronary Heart Disease, hypertension and advice on stopping smoking.

Telephone Advice / Consultations

Telephone advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment.

Telephone consultations with your Doctor may include queries about minor ailments or ongoing medical problems. To arrange a telephone consultation please call between 11.30am and 2pm to avoid interrupting doctors’ surgeries. If someone is unable to speak to you immediately you may be asked to phone back at a set time or the doctor / nurse may phone you back.

Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.

Free Text Reminders

This service reminds you of an appointment via a text message. All registered patients are automatically opted into the service.

Please ensure if you wish to use this service we have your correct mobile telephone number and inform us as soon as possible if your number changes.

If you do not wish to subscribe please contact the surgery and inform reception that you wish to opt out.

Chaperones

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.

You can use one of the following methods:

  1. Cancel Online using Patient Access:
    Cancel Your Appointment online using Patient Access.
  2. Cancel Online:
    Cancel Online using this alternative method (no login required).
  3. By Telephone:
    Please call us on 01902 842488.
  4. By Fax:
    Send us a Fax on 01902 842488.
  5. In Person: Call into your surgery and let the receptionist know in person.

We can offer your appointment to someone else and therefore help to reduce waiting times.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.