Russell House Surgery

Online: Consult your Doctor online
Telephone: 01902 842 488
Out of Hours: 111

Appointments


How can we help you?

  1. If you need to be seen urgently please see Urgent Problems and Out of Hours
  2. Call or get help online now using NHS 111
  3. Get fast help from a Pharmacist
  4. Consult with your Doctor using Accurx, our Online Triage System
  5. Book a routine appointment online using the NHS App or on the telephone 01902 842 488
  6. Cancel Your Appointment

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NHS 111

Check your symptoms, visit NHS 111 online.

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Calls are free from landlines and mobiles.

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Get fast help from a Pharmacist

Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.

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Consult with your Doctor online

Answer a few short questions and we will get back to you within 2 working days.
See Consult with your Doctor online for further information.

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How to Cancel an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

You can tell us using one of the following methods:

  1. Accurx:
    Send us an Accurx Adminsitration Query and tell us you need to cancel.
  2. Telephone:
    Please call us on 01902 842 488 and tell the receptionist.
  3. Text Message:
    By following the link in your appointment reminder text message.

We can offer your appointment to someone else and therefore help to reduce waiting times.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them and or their family from the practice list.